Job Description
Director, Finance Business Services page is loaded
Director, Finance Business Services
Apply remote type Hybrid Remote locations Orlando, Florida, USA Alpharetta, Georgia, USA time type Full time posted on Posted Yesterday job requisition id JR14774
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .
Job Description
Director , Finance Business Services/Orlando
Position Purpose
The Director, Finance Business Services (FBS) is primarily responsible for the end to end (E2E) core business operations including US contracts, set-ups and pricing & invoicing as well as data integrity, and delivery and implementation of Invoice to Cash (I2C) services for the North America (NA) region.
This role will be responsible for leading and executing:
- Customer Contracts, Setups & Maintenance;
- Customer Pricing Entry & Maintenance;
- Monitoring of all Customer Invoicing;
- Data integrity
- Manual Billing, including Customer Portals
- Cash Application
- Credit Controls
- Trade Debtor Cash Collections
- Dispute Process Management
In conjunction with the other FBS Directors, be responsible for management of the vendor relationship with the outsourced Service Provider, ensuring the provision of services are in line with contract obligations and the delivery of services to the business are met.
Drive the transformation of FBS processes through encouraging and supporting a culture of continuous improvement and process standardization within the NA region
Major/Key Accountabilities
- Oversees and directs Business Operations and I2C management teams for North America to execute customer contracts setup and maintenance, customer pricing set up and maintenance, Customer Invoice including manual billing and customer portals, customer pallet flows reporting, credit controls and cash collection.
- Leads N America team to identify and execute business process solutions as a result of changes in or expansion of the business model, Strategic Priorities, or any Mergers & Acquisitions including but not limited to new types of Customers, Contracts, Pricing, Invoicing, Services, or Materials.
- Regional management of trade debtor cash collections (excluding in-dispute debts) to deliver the budget or forecasted collection targets
- Regional management of bad and doubtful debts; process management of disputed debts.
- Regional management of retained key account collections, if any.
- Provides oversight to relationship with off-shore resources, monitors performance & ensures achievement of established KPI targets
- Ensures appropriate use of resources for engagement with third party P2P providers in alignment with commercial terms and customer relationship objectives, driving efficiencies through systems integration where appropriate
- Drives continuous improvements across operations, including implementation of automation in alignment with Global Controller initiatives, while ensuring proper controls and compliance requirements are met.
- Maintains appropriate resource utilization to achieve business objectives, ensuring continuity of services to internal & external customers.
- Provides consultation to cross-functional business partners on commercial & business initiatives to support successful outcomes.
- Collaborates across functions on key business initiatives to drive improvements and advance innovation while ensuring appropriate controls & governance in all processes.
- Ensures departmental adherence to business policies and procedures as well as the controls and compliance of responsibilities; ensuring accurate, timely, and efficient processing which executes CHEP policies.
- Liaises with CHEP and customer IT departments to suggest improvements to CHEP processes and systems. Works with team of Managers to monitor and coordinate new system developments.
- Manage the vendors execution and performance of the activities across all Business Units within the NA region. These activities include manual billing, cash application, credit control, trade debtor cash collection and processes, debtor ageing and dispute process management support.
Measures
- Manage teams to Key Performance Indicators that are aligned to strategic business goals. Such as:
System and master data accuracy for over 30,000 accounts
Cash Collection, Aged Debtors and Days Sales Outstanding
Pricing & Invoicing accuracy metrics
Service Level Agreements for over 1K Service Requests annually
Monitor and maintain clean data integrity
- Completion of process improvements, projects and monitoring tools according to specified deliverables and timelines
- Timeliness and accuracy of the outsourced Service Provider outputs
- Maintenance of all processes for ISO certification
- Employee satisfaction (Glint Survey)
- Brambles Internal &Audit metrics
- Quarterly Security Audit and other Brambles and 3rd party Audit performance
- Cost savings and revenue contributions
Authority/ Decision Making
- Technical and functional solutions to support business model changes, mergers and acquisitions, including but not limited to: Customers, Plants, and Materials
- Full People Management responsibilities for Band 1 to Band 3 staff
- Approval authorities per Brambles and CHEP USA authority matrix
- Implementation of policies and procedures cascaded from Head Office
- Input into the metrics and KPI’s to measure E2E performance
- Input into the outsourced providers & retain team collection targets, for the region
Key contacts
- Customer Service
- Sales
- IT
- Commercial Finance
- Tax
- Stock Management
- Supply Chain Finance
- Genpact
- Accounts Payables
- Asset Recovery
- Risk & Compliance
- Global counterparts
- Audit Team
- Legal Team
- External customers
- Vendors
- Auditors
Qualifications
Essential Qualifications
- Education: University degree preferred
- Strong Customer Focus orientation
- Strong computer knowledge and understanding of SAP and Siebel content and capabilities.
- Strong organization, problem solving, and leadership skills.
- Excellent verbal and written communication skills.
- Project management expertise
Desirable Qualifications
- Education: Advanced degree highly desirable
Experience
- 15+ years of progressively increasing responsibility in large, complex, global organizations in Operational, Asset Management, Project Management, or IT leadership roles.
- 8-10 years in a Leadership role with experience in driving standardization and driving efficiencies
- Effective collaboration with Sales team to deliver key commercial initiatives
- Demonstrable evidence of success in a process driven environment where success is dependent on development and adherence to policy, process and guidelines.
- Demonstrable evidence of success in a complex matrix organization and managing and motivating teams with varied levels of education and skill sets
- Experience leading organizations through periods of dramatic change, particularly through periods of high growth and uncertainty
- Technology & IT collaboration experience, including application of know how to solve business issues using technology
- Experience leading initiative planning, scoping, and executing large scale programs to achieve key business objectives around growth & customer satisfaction
Skills and Knowledge
- Demonstrated abilities as a Leader of Leaders
- Solid critical thinking skills – able to ask the right questions, process information quickly and think beyond present
- Resourceful – Strong level of autonomy and drive
- Excellent written and verbal communication
- Team player—works effectively and collaboratively across complex, global matrix teams
- Demonstrated comfort in working within broader corporate frameworks and policies
- Confident – able to successfully work through issues and conflicts to achieve desired outcomes. Able to handle setbacks
- Decision making – Ability to prioritize and work under pressure
- Superior organization skills, with strong ability to prioritize
- Technical understanding of customer data in SAP
- Proficient in Microsoft Power Point, Visio, Excel, Word
Languages
Essential: English
Desirable: Spanish
Preferred Education
Not Indicated
Preferred Level of Work Experience
More than 10 yearsHybrid Remote
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.
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About Us
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model , for available positions.
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