Job Description

As a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer’s success.

We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you’re passionate about helping technology teams elevate their business processes and comfortable wearing many hats.

This is a fully remote position and you can be located anywhere in the US.

• Own and nurture customer relationships, serving as the primary point of contact to ensure customer satisfaction and long-term engagement.
• Drive gross revenue retention by proactively managing an assigned book of business and identifying churn risks early.
• Increase product adoption and value realization, ensuring customers fully leverage the platform’s features to meet their business objectives.
• Identify expansion opportunities, working closely with sales and account teams to grow accounts through upsell and cross-sell initiatives.
• Lead executive business reviews (EBRs), presenting progress, ROI, and strategic recommendations to senior stakeholders.
• Develop and maintain Customer Success Plans, aligning customer goals with measurable outcomes and tracking progress over time.
• Share best practices and thought leadership, guiding customers on industry trends and optimal product use.
• Deliver ongoing product education, including new feature announcements and enablement sessions to drive continued adoption.
• Act as the voice of the customer, gathering feedback and advocating internally to influence roadmap, features, and support.
• Collaborate cross-functionally with sales, product, and support teams to ensure a seamless customer experience.

• Minimum 3 years in a strategically focused customer success role, ideally at a SaaS company 
• Business savvy with an ability to translate business needs into data and product requirements
• Excellent verbal and written communication skills
• Extremely strong presentation capabilities
• Self motivated and comfortable in an ever changing agile environment
• Basic understanding of API’s/Web Services and how they function
• Intermediate knowledge of complex technology user workflows 
• Knowledge and basic triage ability of Error Messages
• Strong Salesforce, PowerPoint, Word, Google Suite and Excel skills

• Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales
• Market-competitive salary + equity
• A once-in-a-lifetime career opportunity to get onboard a fast-growing business that is venture-backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital

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