Job Description

Job Description

Role: IT Project Manager

About the Role

We are seeking a proactive, highly organized IT Project Manager to support the IT Director in driving technology initiatives across a national portfolio of residential communities. This role ensures that technology projects are delivered on time, within scope, and aligned with operational needs across both Properties and Corporate teams. The ideal candidate brings strong communication skills, an understanding of real-estate technology systems, and a passion for improving efficiency through scalable, reliable IT solutions.

Key Responsibilities

Project Management & Execution

• Assist in planning, coordination, and execution of IT projects, including hardware deployments, software implementations, and integrations with property-management platforms.
• Implement detailed project plans, timelines, and documentation; manage resources and track progress against milestones.
• Support project kick-offs, weekly status meetings, and cross-functional check-ins to ensure alignment and momentum.
• Identify risks, dependencies, and roadblocks; escalate issues to the IT Director with actionable recommendations.

Support to the IT Director

• Act as the IT Director’s right hand in prioritizing initiatives, coordinating communication, and ensuring department goals are met.
• Report on progress of ongoing projects.
• Assist with budget planning, vendor management, contract renewals, and procurement processes.
• Partner in company-wide IT strategy execution, identifying opportunities to improve processes and strengthen technology infrastructure.
• Help manage outside IT contractors and consultants.

Cross-Functional Collaboration

• Serve as liaison between IT vendors and end-users to ensure clarity and shared understanding of expectations.
• Assist coordination of technology roll-outs across the national portfolio, ensuring minimal disruption and excellent communication to site teams.

Systems & Technology Support

• Support testing, quality assurance, and rollout of system enhancements and new features.
• Ensure documentation, SOPs, and training materials are created and maintained.

Change Management & Training

• Under the directive of the IT Director, drive change-management initiatives including communication plans, training coordination, and user-adoption strategies.
• Deliver or support delivery of training sessions for corporate and on-site team members during system launches or upgrades.

Qualifications

• Bachelor’s degree in Information Technology, Business, or a related field (or equivalent experience).
• 3–5 years of relevant project-management experience; real-estate or property-management experience strongly preferred.
• Demonstrated success managing multiple IT projects simultaneously.
• Strong understanding of project-management frameworks, with PMP or CAPM certification a plus.
• Familiarity with residential-property-management software and operational workflows.
• Excellent communication, presentation, and stakeholder-management skills.
• Strong analytical, problem-solving, and organizational abilities.
• Ability to travel periodically to properties and regional offices as needed.

What You Bring

• A service-oriented mindset aligned with supporting corporate and on-site operations.
• The ability to simplify complex technical concepts for non-technical audiences.
• A collaborative working style and confidence in managing cross-departmental initiatives.
• Passion for using technology to improve resident experience, operational efficiency, and data integrity across a national portfolio.

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