Job Description
Voted Forbes list of America’s Best In-State Credit Unions!
At Lighthouse, our core values drive our mission and vision. Our mission is to enrich and nourish the lives of others to create a community that’s Good for You, Good for All.
Our Leadership Competencies aim to foster a culture of continuous growth and agile leadership. Lighthouse Credit Union is committed to embracing change, nurturing leadership talent, and ensuring our performance management practices are aligned with our vision of fostering a resilient and forward-thinking organization.
Location: Lebanon, NH
Pay: $19/hr+ plus incentives
Full time: 40 hours. Including Saturday 8:30am-12:30pm, rotating schedule.
Role and Responsibilities:
The Member Service Representative I is a Teller-centric role for the Credit Union, conducting routine transactions such as deposits and withdrawals. Meet members' needs by using active listening to provide outstanding service and problem resolution, successfully referring further opportunities to branch partners.
Demonstrates Interpersonal Awareness & Skills: Proactively collaborate with team members to provide positive, meaningful interactions with Members and peers, alike.
Embrace Change & Learning: Through our sales/referral program learn how to match Members needs with products and services.
Utilizes Critical & Creative Thinking: Provide personalized, needs-based solutions for our community by developing relationships with our Members.
Takes Personal Ownership: Initiate Member communication and conversation and follow through with all referrals.
Accurately and efficiently processes deposits, payments, withdrawals, cash checks, etc. in accordance with established policies and procedures while seeking opportunities to enrich our members’ lives. Balances cash drawer/TCR. Handles all transactions with courtesy and tact, while maintaining privacy and security.
Education, Training & Experience:
Minimum of six months’ customer service and cash handling experience
Effective communicator
Ability to follow all regulations and compliance
High attention to detail
High School diploma or equivalent
Occasional travel for continued training, meetings and/or branch support.
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Benefits We Offer:
Employee loan discount
Student loan/tuition assistance program
Comprehensive medical/dental/vision
HSA/FSA
Discount pet insurance
PTO, VTO, and paid federal holidays
Weekly paychecks
401k plan with employer match/profit sharing
Participation in our robust Retail Sales Incentive Program
Additional Perks:
Continued training and advancement opportunities
Balanced/Predictable schedule; all locations close at 5pm and on Sundays
Opportunity to join our many employee created Engagement Groups (e.g. Pride at Work, Women in Leadership, Book Club, Running & Walking)
Local Volunteer Opportunities with employer contributed Volunteer Time Off
Company Outings and annual Summit
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Equal Opportunity Employer
Job Tags
Holiday work, Full time, Sunday, Saturday,