Job Description

Job Description Summary The Student Success Coach, reporting to the Associate Director of WorldWide Student Success & Academic Engagement with a dotted line to the Director of Campus Student Success, promotes an increase in learning, persistence, and graduation by holistically addressing students' university experiences. The Student Success Coach provides educational guidance, support, and assistance rooted in the framework of Appreciative Advising to create personalized interventions, coaching, and support services (both academic and non-academic) primarily for WorldWide graduate students on campus, with secondary support for undergraduate campus students. The Student Success Coach is responsible for proactively guiding campus graduate students from their initial coursework through graduation. The Student Success Coach serves as liaison between the student and University and is the student's professional point of contact and advocate within the University. Job Description The Student Success Coach will be responsible for the following: Proactively outreach to student caseload/cohort via tasks within the student information system to provide service for campus graduate students and select undergraduate students via phone, email, text, and in-person meetings. Serve as primary point of contact for questions and concerns regarding degree requirements, programs, policies, and procedures. Build rapport with students, help define clear objectives and assess fit with their respective program. Ensures that information is proactively communicated to students and requests for assistance are met with a response that is meaningful and supportive of the day-to-day needs of campus graduate students. Ensure students have a solid understanding of the time commitment, technology and skills required to be successful in their academic program. Assist students with term-by-term course selection, registration, comprehensive program evaluation review, and appropriate education solutions to overcome barriers to student success. Manage, monitor, and use available early alert systems, to create intervention strategies and resolve student issues. Lead online webinars showcasing key success areas such as navigating through the online classroom, student portal, ordering books, communicating with faculty, etc. Provide in-person support through individual meetings, group sessions, and campus-based programming as needed. Collaborate with Enrollment for a successful onboarding process of all first term students. Work closely with other university departments and program offices to provide institutional resources, assistance, and guidance to students to overcome barriers to student success. Barriers addressed include but are not limited to financial aid issues, student accounts issues, behavioral issues, and wellness issues. Collaborate with the Global Engagement office to support international graduate students. Serve on department and university committees and work collaboratively with key areas to support persistence and graduation initiatives. Meet and exceed quality customer service interaction via results of student satisfaction surveys and call quality assurance. Perform other duties as required.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge: Bachelor's degree from a regionally accredited institution required. Master's degree from a regionally accredited institution preferred. A minimum of two years of experience working in higher education, academic advising, advocacy, and/or coaching. Skills: Advanced interpersonal, written, and presentation skills. Experience working with diverse populations, including international students and graduate-level students. Superior oral, negotiation, problem solving, and customer service skills. Superior organizational skills: ability to execute multiple objectives concurrently. Experience with both in-person and remote technologies for video conferencing, meetings, etc. Proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook), and managing student databases required. Familiar with phone queue technology and performance metrics. Bilingual in Spanish preferred. Abilities: Demonstrated ability to work cooperatively with key stakeholders and constituent groups and foster a spirit of engagement. Ability to use technology to effectively manage caseload/cohort and work with clients both in-person and virtually. Ability to analyze data to create and improve department initiatives. Ability to work independently, work on a team, and meet department performance metrics. Ability and willingness to work evenings and weekends. Ability and willingness to travel to attend in-person department meetings and events. Schedule Requirements Must be available to work the following schedule, weekly: Three early days - 8:30am - 5:00pm Two late days - 10:30am - 7:00pm Must have a flexible schedule to work some Saturdays, based on business needs. Schedule subject to change based on business needs. This is an in-person position located on University Campus. Work Environment Requirements: Position is campus-based with regular in-person student interactions and meetings. Must maintain professional workspace on campus and be available during scheduled work hours. Employees are expected to maintain their workspace in a safe manner, free from safety hazards. In addition to a resume, please include the following documents for consideration: Cover Letter Values Statement Please include a values statement (500 words or less) which highlights how your administrative philosophy and practices fit the Missions and Values of Saint Leo University. The University Ideal Mission Statement and Values are available on the Saint Leo website.

ENVIRONMENT:

The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various types of media and equipment, and visually or otherwise identify, observe, and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.

NOTICE:

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. Why Work at Saint Leo? What it's Like to Work Here: Ask our employees and the one word they'd use to describe working at Saint Leo University is "Community." Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student-centered service. Our mission is educating and preparing students for life and leadership in a challenging world. Thank you for your interest in joining the Saint Leo PRIDE! We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time). FREE Tuition - Employee, Spouse, and Dependents* Why Work at Saint Leo? What it's Like to Work Here: Ask our employees and the one word they'd use to describe working at Saint Leo University is "Community." Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world. Thank you for your interest in joining the Saint Leo PRIDE! We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time). FREE Tuition - Employee, Spouse, and Dependents* Tuition Exchange Opportunity - Dependent of Employees* Generous Paid Leave - Sick, Vacation, and Holidays Comprehensive Group Health Plan (Medical, Dental, and Vision) Group Medical Plan includes Teledoc, Surgery Plus, Wellness Incentive Program and more! 100% Employer-Funded Health Reimbursement Account 100% Employer-Paid Short Term Disability Insurance 100% Employer-Funded Employee Assistance Program (healthcare and dependent options) Employer-provided life insurance Discounted On-Campus Dining Meal Plans Nationwide Pet Insurance Flexible Spending Accounts 403b Retirement Plan Wellness Center *Eligibility based on meeting required service period 2025 ICUBA Benefits Guide_St Leo Saint Leo University

Job Tags

Full time, Temporary work, Part time, Work at office, Remote work, Worldwide, Flexible hours, Weekend work, Saturday, Afternoon shift,

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