Job Description
We are looking for a dedicated 10am-7pm Monday-Friday, Spanish Bilingual Customer Service Representative to join our team in Indianapolis, Indiana. This Contract-to-permanent position offers an excellent opportunity to engage with customers, resolve inquiries, and provide detailed information about products and services. Ideal candidates will thrive in a fast-paced call center environment and demonstrate strong communication and problem-solving skills.
Responsibilities:
• Open and manage trouble tickets to address specific customer issues effectively.
• Clearly explain product options, associated charges, and promotions to customers.
• Navigate customer service systems and tools efficiently to deliver timely assistance.
• Resolve routine problems using established procedures and seek guidance for complex issues.
• Maintain high-quality performance standards and meet call center metrics.
• Promote self-service tools such as organizational applications and web resources.
• Provide accurate quotes for rates and encourage customers to consider prepay options.
• Inform customers about new or upgraded products and services.
• Conduct additional tasks and responsibilities as assigned to support team objectives.
• Bilingual in Spanish
• Able to work 10am-7pm Monday- Friday
• Proficiency in data entry, research, and email correspondence.
• Ability to provide accurate customer quotes and product information.
• Strong communication skills, including fluency in Spanish.
• Familiarity with navigating customer service systems and tools.
• Demonstrated ability to meet performance metrics and quality standards.
• Problem-solving skills with the ability to follow established procedures.
• Capability to promote self-service tools and explain product options effectively.
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