Service Delivery Manager - Mail Operations Job at The Millennium Group, Dallas, TX

VFErMkJzVU1TSGxvODhPOTNkQUFROFZQVVE9PQ==
  • The Millennium Group
  • Dallas, TX

Job Description

Job Description

Job Description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

The Service Delivery Manager I is responsible for overseeing all aspects of contracted site services within Mail Operations. This position ensures operational excellence by driving financial performance, enhancing customer satisfaction, and promoting employee engagement. The SDM serves as the primary client liaison, managing service delivery, optimizing processes, and fostering a productive, positive, and inclusive work environment.

Responsibilities

Financial Performance

  • Manage site expenses and control costs to achieve financial targets.
  • Analyze asset utilization, performance, and expenditures to identify cost-saving opportunities.
  • Ensure compliance with contractual obligations and company financial policies.
  • Monitor and report on operational metrics related to budget performance and profitability.

Customer Satisfaction

  • Maintain regular communication with client contacts and members of the customer's management team.
  • Identify and recommend service enhancements aligned with the customer's business strategies and objectives.
  • Utilize proprietary Quality Management tools to monitor service delivery and drive continuous improvement.
  • Ensure prompt resolution of client issues and maintain a high standard of service excellence.

Employee Engagement

  • Demonstrate ethical leadership that fosters trust, accountability, and collaboration.
  • Provide coaching, feedback, and professional development opportunities to team members.
  • Conduct performance evaluations fairly and reward employees for innovation, initiative, and excellence.
  • Address performance or conduct issues promptly and with professionalism.
  • Promote diversity and inclusion through fair and equitable hiring practices.
  • Oversee onboarding, training, and ongoing employee skill development.
  • Effectively allocate resources to optimize productivity and efficiency across all mailroom operations.

Qualifications

  • Education: Undergraduate degree preferred.
  • Experience:
    • Prior management experience in a multi-service or mail operations environment preferred.
    • Proven success achieving financial goals and managing budgets or revenue streams.
    • Experience leading teams in a high-volume, fast-paced setting.
  • Skills & Competencies:
    • Strong customer relationship management and client-facing communication skills.
    • Excellent written, verbal, and interpersonal communication abilities.
    • Proven analytical and problem-solving skills with a focus on continuous improvement.
    • Exceptional planning, prioritization, and organizational skills.
    • Ability to make sound decisions and resolve issues independently.
    • Demonstrated leadership ability to inspire, coach, and develop employees.
    • Computer proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant programs.
  • Other Requirements:
    • Professional demeanor, integrity, and the ability to represent the company effectively.

Job Posted by ApplicantPro

Job Tags

Work at office,

Similar Jobs

Family Crisis Center

Bilingual Victim Advocate Job at Family Crisis Center

 ...Job Description Job Description Salary: $20-$21 per hour DOE Job Description JOB TITLE: Bilingual Victim Service Advocate (DV and Housing) DEPARTMENT: Domestic Abuse Council and Housing REPORTS TO: Victim Services Coordinator COUNTIES: Monona, Crawford... 

Valenti Real Estate

Maintenance Technician Job at Valenti Real Estate

 ...Job Title: Maintenance Technician Job Overview: We are seeking a dedicated and skilled Maintenance Technician to join our team for...  ...requests, and ensuring overall functionality and safety of the facility. This is currently a part-time position with the possibility of... 

The H&K Group

Haul Truck Driver Job at The H&K Group

 ...employment drug testing (EOE) Great Benefits offered! Haul Truck Driver US-PA-Chalfont Job ID: 2025-2792 Type: Regular Full-...  ...a Haul Truck Driver to join their team! The driver operates straight or articulated rubber-tired rock trucks equipped with a hydraulically... 

Infrahire

Lead HVAC Technician Job at Infrahire

 ...HVAC systems and related equipment in field service settings. - Diagnose and troubleshoot mechanical, refrigeration, plumbing, and boiler system issues. - Read and interpret schematics and technical diagrams to guide repair and maintenance work. - Utilize... 

TYG

Landscape Architect Job at TYG

 ...TYG are partnered with a Landscape Architecture and Planning firm who are expanding their team with an experienced Landscape Architect! My client has a strong presence in Texas and a solid pipeline of upcoming projects, and an inclusive culture of top-tier professionals...