Job Description

A Marketing company committed to delivering cutting-edge solutions to theirclients is seeking a highly skilled and experienced Senior IT Support Analyst to join thegrowing team. As a leader in Marketing, theyvalue technology that empowers our workforce and enhances productivity. If you are passionate about IT support, possess excellent problem-solving skills, and have a strong background in both Mac and Windows environments, this company will want to hear from you.

Position Overview:

As a Senior IT Support Analyst, you will play a critical role in maintaining and improving the overall IT infrastructure of this organization. You will be responsible for providing technical support to end-users, resolving complex IT issues, and ensuring the smooth operation of both Mac and Windows systems. The ideal candidate will have a deep understanding of hardware and software configurations, excellent troubleshooting skills, and the ability to communicate technical information effectively.

Responsibilities:

1. End-User Support:

   • Provide expert-level support to end-users on both Mac and Windows platforms.
   • Troubleshoot and resolve hardware and software issues promptly.
   • Assist with the configuration, installation, and maintenance of desktops, laptops, and peripherals.

2. System Administration:

   • Administer and support Mac and Windows servers.
   • Implement and manage security protocols to ensure the integrity and confidentiality of data.
   • Monitor system performance and conduct regular maintenance tasks.

3. Software Deployment:

   • Coordinate and execute software deployment and updates across Mac and Windows environments.
   • Collaborate with other teams to ensure software compatibility and integration.

4. Documentation and Training:

   • Create and maintain comprehensive documentation for IT systems, processes, and configurations.
   • Provide training to end-users on best practices and efficient use of IT resources.

5. Collaboration and Communication:

   • Work closely with cross-functional teams to understand and address IT-related needs.
   • Communicate effectively with technical and non-technical stakeholders.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 4 years of experience in IT support, with a focus on both Mac and Windows environments.
• Proficient in troubleshooting hardware and software issues.
• Strong knowledge of system administration on both Mac and Windows platforms.
• Experience with software deployment and updates.
• Excellent communication and interpersonal skills.
• Relevant certifications (e.g., Apple Certified Support Professional, Microsoft Certified: Windows Desktop Administrator) are a plus.

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