Job Description

Job Description

Client: Well-Known Media/Advertising Firm
Role: Senior Customer Success Manager
Salary: $115,000 - $130,000/annually + Benefits

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  Client Relationship Leadership: Act as the strategic lead for a portfolio of political accounts (both self-serve and managed-service). You will be the primary advocate for your clients, fostering long-term partnerships focused on retention, satisfaction, and growth.
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  Strategic Enablement & Training: Orchestrate comprehensive onboarding and structured training programs. You'll demystify complex programmatic tools and keep clients ahead of the curve on FEC/state-level compliance and political advertising best practices.
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  Performance & Campaign Excellence: Partner closely with clients on campaign architecture, real-time optimization, and troubleshooting. For managed services, you'll ensure every dollar is spent effectively, meeting rigorous delivery and compliance standards.
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  Subject Matter Expertise: Serve as a North Star for political strategy, advising on voter audience segmentation and high-impact inventory like CTV, OTT, and mobile. You will translate client feedback into actionable insights for our Product and AdOps teams.
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  Growth & Retention: Proactively monitor account health and develop "success roadmaps" to mitigate risk. You'll identify natural opportunities for platform expansion, ensuring our technology remains central to their campaign's victory.

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  Experience: 5+ years in Customer Success, Account Management, or Ad Operations within the AdTech/Programmatic ecosystem.
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  Political Core: Required experience in political tech or agency-side roles. You must have a deep understanding of political advertising cycles and FEC/state compliance.
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  Technical Fluency: Deep familiarity with DSP platforms and the programmatic landscape.
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  Strategic Communication: Exceptional ability to present complex data as a compelling narrative to stakeholders.
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  Analytical Rigor: A proven ability to translate raw campaign data into strategic pivots and actionable insights.

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