Job Description
Job Posting Summary *Up to $1,000 Sign-On Bonus Baptist Medical Center MD Anderson is currently hiring for a Full-Time Days ONPAC Call Agent to join our BMDA ONPAC Department at our Baptist MD Anderson location here in the Jacksonville, FL area. Shift Details: Monday through Friday 8:30 AM to 5:00 PM The ONPAC Call agent is responsible for managing inbound calls in a fast paced environment with entering information in a system to track/transfer patients. In this role you will have interaction with other clinics, physicians and the new patient coordinators. In this role you will be working at the MD Anderson Cancer Center so the ideal candidate should not only be dedicated and committed to their work, but be compassionate and have the ability to show empathy.
As an ONPAC Call Agent, you will be responsible for:
- Handling customer service inquiries from patients, providers, physicians and internal departments related to the cancer center activities and access to patient care.
- Assessing the callers needs and directs them to appropriate personnel and departments.
This ONPAC Call Agent will be located at Baptist MD Anderson. If you are interested in this Full-Time Days opportunity, please apply now!
Full/Part Time Full-Time
Shift Details Days
Education Required High School Diploma/GED
Education Preferred Associate's Degree
Experience - 1-2 years Related Experience Required
Licenses and Certifications - Certified Healthcare Access Associate (CHAA) Preferred
Location Overview For more than 20 years, health care consumers have named Baptist Medical Center Jacksonville the "most preferred healthcare provider" in the region. As the central hub of the Baptist Health system, Baptist Jacksonville provides the highest level of medical and surgical care using the latest technologies, such as the robotic-assisted da Vinci™ Surgical System. Centrally located on the beautiful St. Johns River in downtown Jacksonville, Baptist Medical Center Jacksonville is Baptist Health's flagship tertiary-care hospital. Designated as a Magnet hospital by the American Nurses Credentialing Center for excellence in patient care, Baptist Medical Center Jacksonville has repeatedly been named among U.S. News & World Report's "Best Hospitals." The hospital has also been ranked as high performing in more than 10 specialties from neurology and neurosurgery to gynecology, diabetes, endocrinology,oncology and more. Baptist Health also has a new Stroke & Cerebrovascular Center, which is a regional epicenter for advanced treatment of strokes, aneurysms and other brain conditions. As one of 100 Best Places to Work in Healthcare in the U.S. by Modern Healthcare, Baptist Medical Center Jacksonville is located close to sports, theater and music venues, museums, shopping and dining.
Job Tags
Full time, Part time, Currently hiring, Relocation package, Monday to Friday, Shift work,