Job Description
Why The Global Ambassador
Competitive rates
Benefits available when you work 32 hours per week-including medical, dental, vision and more
Paid time off
Be a part of a luxury property recognized for its exceptional service and unique guest experiences.
Work with a dedicated team committed to redefining hospitality in Phoenix.
Opportunities for career growth within an expanding, forward-thinking hospitality brand.
Who We Are
Hospitality refined for a global mindset.
The Global Ambassador Hotel is a Michelin Key luxury destination in Phoenix, known for redefining urban hospitality. We offer a unique and sophisticated experience for our guests, combining exquisite service, luxurious amenities, and a vibrant community atmosphere. Our focus is on providing an extraordinary stay that sets new standards for luxury and service.
What You’ll Do
Know and follow all TGA policies & procedures
Welcome and greet guests
Make all guests feel comfortable and let them know you’re there to personally take care of them
Know regular guests by name, their preferences and their needs
Inform guests of specials and menu changes
Make recommendations you genuinely feel your guests will enjoy
Answer questions about our food, beverages, and other restaurant functions and services
Take food and beverage orders from guests and enter orders in our point-of-sale system which relays orders to the kitchen and bar
Know and follow laws for serving alcohol
Deliver food and beverages from kitchen and bar to guests in a timely manner
Perform side work at the start and end of each shift as required by service station assignment
Own your station and maintain clean service areas – make it a place where you would like to eat
Ensure a neat and clean station – check table-tops, polish silverware, water glasses, and wineglasses, wipe bases, check floor, wipe windowsills, chairs, windows (smudge-free), check salt & pepper, candles and flowers
Monitor and observe guests dining experience
Ensure guests are satisfied with the food and service
Respond promptly and courteously to any requests
Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable)
Be ready and willing to assist fellow servers as situations arise
Be ready and willing to assist back servers with clearing and resetting tables
Thank guests for their visit and invite them to return
Participate in proactive communication to help avoid and solve operational, HR, and financial issues
Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor
Qualifications
Minimum of 2 years like volume restaurant serving experience with a basic knowledge of dining room service procedures
Must be able to speak, read, write and understand the primary language(s) used in the workplace
Must have a great personality, desire to serve guests, and enjoy working as part of a team
Must be able to work in a standing position for long periods of time (up to 8 hours)
Must be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds
Must maintain a neat, clean and well-groomed appearance per TGA standards
Must follow safety procedures closely
Must be able to work on holidays and/or weekends
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.
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