Job Description

Job Description

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Title: Medical Intake Specialist
Location: Detroit, MI (Primarily Remote; some onsite may be required for training)
Duration : 12+ Months
Role Type: W2 Contract Engagement
Work Hours: Primary M-F, 8-5

*Schedules will include some Saturdays, Sundays, and Holidays; overtime may be necessary
*The position is primarily a Remote/Work from home position, but the candidate may be required to work onsite as needed for training or per leadership instruction

Required Skills and Experience:

• Minimum of 2 years of experience in a healthcare, insurance, or related field
• High school graduate
• Medical terminology knowledge or a medical background is required
• Strong understanding of health insurance processes, including claims management, benefits coordination, and prior authorization procedures
• Customer service experience is required
• Strong phone skills with experience handling inbound and outbound calls
• Experience with healthcare management software and databases
• Excellent verbal and written communication skills
• Ability to explain complex information in a clear and concise manner
• Strong problem-solving skills with the ability to analyze data and identify trends
• Attention to detail and accuracy in all work
• Ability to work collaboratively with cross-functional teams

Highly preferred:

• Two years of college or associate level degree equivalent
• Experience with providing high quality, provider focused servicing to facilities and doctor
• Work collaboratively as a team member with peers and nurses
• Effectively engage over the phone via both inbound and outbound with providers
• Process provider requests as needed
• Acts as providers first trusted source for UM Prior Auth programs
• Assign faxes to designated staff
• Process requests for compliance inquiries
• Access various UM department mailboxes and voicemail as needed
• Bi-Lingual/Spanish

*Beware of scams. S3 never asks for money during its onboarding process

Job Tags

Contract work, Remote work, Weekend work,

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