Job Description

Job Description

Account Manager — Amazon, TikTok Shop, Walmart (CPG)

Location: Frisco TX (In-Office)

Type: Full-time

Comp: $80,000–$100,000 base (DOE)

Reports to: Chief Growth Officer. 

Works with: Dedicated brand team (you’ll be embedded with the brand)

The role

We’re looking for a motivated, detail-obsessed Account Manager to fuel growth and flawless execution across  Amazon, TikTok Shop, and Walmart for a leading  consumer packaged goods (CPG)brand. You’ll run day-to-day marketplace operations, partner on sales strategy, and own results—working  directly with the brand as your primary account.

What you’ll do

• Build Strategy:  Own the marketplace strategy end-to-end—shape variation logic, pack/size architecture, and price & sloping; define hero SKUs vs. long-tail; and align pricing/promo guardrails to improve search rank, conversion, sales and margin, and forecasting.
• Drive performance: Deliver profitable growth at both brand and business unit levels by driving improvements across key marketplace metrics: product availability, Lost Buy Box (LBB) rate, margin performance, sell-out velocity, product mix optimization, forecast accuracy, ranking, CVR, CTR, and ROAS. Execute data-driven strategies to accelerate growth while maintaining operational excellence and alignment with quarterly and annual targets.
• Own the storefronts: Manage listings, variations, A+ content/Brand Story, Storefronts, and SEO (keywords, browse node alignment, attribute hygiene).
• Run paid media (light to moderate): Brief and QA Amazon Ads/Walmart Connect/TikTok Shop campaigns with performance partners; pull weekly insights.
• Forecasting & Availability: Forecast demand, plan FBA/FBM & WFS shipments, track availability, reconcile shortages/chargebacks/deductions.
• New Product Launches: Plan new-item set-ups (content, compliance, logistics), review packaging readiness, and execute launch playbooks.
• Solve problems fast: Triage case logs (Brand Registry, compliance, listing suppressions, LBB), escalate smartly, and close the loop.
• Reporting : Create executive-ready reporting—weekly dashboards and QBRs—paired with sharp PowerPoint presentations that synthesize results, insights/learnings, and explicit “asks” (actions, owners, timelines) to drive decision-making and accountability.
• Cross Functional Partnership: Work with Ops, Creative, Finance, and leadership to hit revenue, margin, and service-level goals.

What you’ll bring

• 3–5+ years managing Amazon (Seller Central experience mandatory) and at least one of TikTok Shop or Walmart Marketplace for a  CPG brand or agency.
• Hands-on with  Seller Central/Vendor Central ,  Walmart Seller Center , and  TikTok Shop ; comfort with Brand Registry, tickets, and flat files.
• Strong grasp of marketplace KPIs (ACOS/TACoS, ROAS, Buy Box %, OOS rate, CVR) and levers that move them.
• Working knowledge of  inventory planning (FBA/WFS), promo calendars, and catalog hygiene (attributes, duplicates, parent/child).
• Analytical chops in  Excel/Sheets (lookups, pivots) and familiarity with tools like Helium 10/Jungle Scout/Perpetua/Quartile (or similar).
• Clear, concise communication; proactive ownership; ability to thrive in a fast-moving, detail-heavy environment.
• PowerPoint expertise with ability to present strategy, results, and clear insights.

Nice to have

• Experience in  Walmart Connect and  Amazon DSP coordination.
• TikTok Shop creator/affiliate activation exposure.
• EDI/3PL workflows, chargeback prevention, and deductions reconciliation.
• Basic Looker/Power BI or similar BI exposure.

What success looks like (first 12 months)

• Revenue & efficiency up: Hitting quarterly growth targets while improving Availability, Forecasting accuracy, and sellout.
• Operational excellence: >98% listing health and in-stock on top SKUs; reduced chargebacks/deductions.
• Strategy: Clear strategy at a brand level and KPI tracking
• Clear comms: Stakeholders rely on your weekly scorecards and QBRs to make decisions.

In your first 90 days

• Audit catalog, tracking variation, ads, improve forecasting; deliver a 90-day plan with quick wins.
• Fix critical listing issues; stabilize top-line KPIs and in-stock.
• Stand up weekly reporting and a promo/launch calendar aligned to brand goals.

Benefits & perks

• Competitive base $80,000–$100,000 , DOE.
• Health, dental, vision; PTO and paid holidays.
• Friendly culture; laptop + tools provided.
• Growth path in a high-impact, brand-embedded role.

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