Job Description

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Joseph Hotel - Nashville

WHERE YOU WORK

The Joseph, a Luxury Collection Hotel, Nashville, re-imagines the hotel experience. The hotel's modern expression is informed by the city's diverse maker-culture and is as focused on integrating the work of Nashville's artisans, chefs and craftsmen as it is that of its musicians. The Joseph's art program - incorporating both the local works of Tennessee artists and works from one of the world's most renowned art collections - deepens the hotel's offering and roots it firmly in Nashville for guests and visitors alike. Featuring 297 thoughtfully designed rooms and suites, as well as 22,000 square feet of event and meeting space, The Joseph will exceed the expectations of varied guests. In addition to impeccable service, The Joseph offers countless chances to enjoy unique and memorable experiences. From the front door to the rooftop, The Joseph is full of opportunities to encounter the unexpected.

WHY YOU'RE HERE

Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do.

Benefits

• Medical/Dental/Vision 
• Company paid Life insurance
• 401K 
• Paid Time Off
• Free Meals during work 
• Discounted room benefits
• Free parking

WHAT YOU DO

You lead the spa experience from start to finish - overseeing daily operations, developing your team, and ensuring every guest encounter reflects the highest standards of luxury and wellness. You guide your staff with clear direction and encouragement, cultivating a culture of excellence, accountability, and warmth. You manage budgets, inventory, and marketing initiatives with precision, always seeking ways to enhance revenue and efficiency without sacrificing the guest experience. You ensure compliance with all health and safety standards while maintaining a pristine, tranquil environment that promotes well-being. Through collaboration with other hotel departments, you align spa goals with the broader brand vision, delivering results that elevate both performance and reputation. Above all, you bring passion, leadership, and a genuine commitment to creating a space where guests and team members alike feel cared for and inspired.

WHO YOU ARE

You’re a driven and service-minded leader who takes pride in creating exceptional experiences that leave guests feeling renewed and valued. You bring at least five years of luxury spa management experience, with three or more in a leadership role, and a deep understanding of wellness trends, spa treatments, and industry best practices. You’re equally comfortable managing budgets as you are motivating teams, with a natural ability to balance creativity and business strategy. Calm under pressure and quick to adapt, you thrive in dynamic environments where no two days are the same. You’re approachable, articulate, and professional - someone who leads by example and inspires confidence in both guests and staff. Organized, hands-on, and always one step ahead, you anticipate needs, solve problems before they arise, and never compromise on quality or care.

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