Job Description

Job Description

Job Description

Description: About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

We are seeking an experienced and strategic Client Success Vendor Manager to lead our vendor management function and oversee a team of Vendor Leads responsible for the day-to-day management of vendor relationships. This role ensures that all vendor partnerships deliver maximum value, meet performance expectations, and align with organizational goals.

The ideal candidate is a collaborative and results-driven leader with strong experience in vendor governance, contract management, and operational excellence. This role will play a key part in shaping our vendor strategy, driving continuous improvement, and ensuring our vendor ecosystem supports the company’s growth and service excellence objectives.

• Lead, mentor, and develop a team of Vendor Leads responsible for managing vendor relationships, performance, and compliance.
• Set clear performance objectives, KPIs, and accountability frameworks for the vendor management team.
• Foster a culture of collaboration, continuous improvement, and professional development.
  

• Develop and execute the organization’s vendor management strategy, ensuring alignment with corporate objectives and budgetary goals.
• Oversee governance frameworks to ensure consistent evaluation, selection, and onboarding of vendors.
• Partner with executive leadership and key stakeholders to identify strategic vendor opportunities and cost optimization initiatives.
  

• Oversee complex contract negotiations and renewals, ensuring favorable terms, risk mitigation, and compliance with organizational policies.
• Serve as an escalation point for high-impact vendor issues, disputes, and performance challenges.
• Build and maintain strong executive-level relationships with key vendor partners to drive collaboration and innovation.
  

• Oversee performance scorecards and metrics across all vendors, ensuring accountability to service-level agreements (SLAs) and key performance indicators (KPIs).
• Identify systemic risks within the vendor ecosystem and develop mitigation or contingency strategies.
• Ensure all vendor engagements adhere to legal, financial, and regulatory requirements.
  

• Collaborate with internal training, leadership, procurement, finance, and operations teams to ensure vendor support aligns with business priorities.
• Communicate vendor performance insights and recommendations to senior leadership.
• Champion process improvements and digital solutions that enhance vendor visibility, reporting, and performance management.

• Education : Bachelor’s degree in Business Administration, Supply Chain, or a related field (MBA preferred).
• 7+ years of experience in vendor management, procurement, or supplier governance, with at least 2–3 years in a leadership or management role.
• Proven track record in leading teams, negotiating large-scale contracts, and managing multi-million-dollar vendor portfolios.
• Strong analytical, strategic planning, and communication skills.
• Proficiency in vendor management systems, procurement tools, and performance dashboards.

• Location : Hybrid (Columbus, OH)
• Schedule : Full-time
• May require additional availability or flexibility for escalations.
• Regular meetings with teams, departments, or leadership to ensure alignment.

Status: Full-time
FLSA: Exempt

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

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