Overview Employer Industry: Software Development for AI and Data Science Solutions Why consider this job opportunity Opportunity for career advancement and growth within the organization Work remotely from anywhere, providing flexibility in your work environment Chance to collaborate with leading organizations such as Johnson & Johnson, GSK, and the US Navy Engage in meaningful work that helps solve critical challenges in data science and AI Dynamic and fast-paced startup environment that encourages innovation and creativity What to Expect (Job Responsibilities) Serve as the primary point of contact for clients, ensuring their needs are met and expectations are exceeded Drive customer success initiatives and facilitate the adoption of Domino Cloud among existing customers Leverage product expertise to engage in consultative conversations with customers throughout their renewal process Identify and secure upsell opportunities while maintaining a focus on client satisfaction Maintain accurate forecasts for renewals and communicate potential business risks to develop resolution strategies What is Required (Qualifications) Minimum of 3 years in a client-facing, pre or post-sales role such as Customer Success Manager, Account Manager, or Project Manager Experience in a SaaS/AI environment is preferred Technical aptitude to understand the employer's product portfolio Proven track record of exceeding goals in a customer management role Proficiency in SFDC and CRM tools How to Stand Out (Preferred Qualifications) Familiarity with relevant products in the market, such as Cloudera, Databricks, Sagemaker, Google, SAS, or other ML/Analytics Solutions Experience managing multiple accounts simultaneously High level of comfort engaging with executives and procurement teams at enterprise companies A strong growth mindset and desire to work collaboratively in a fast-paced environment #SoftwareDevelopment #CustomerSuccess #AI #RemoteWork #CareerGrowth We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr Domino Data Lab
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