Description & Requirements
Maximus is looking for customer service representatives in and around the Jacksonville, FL area. The role - provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). May support multiple Federal government agencies on critical programs.
Must reside within a 75 radius of the Jacksonville, FL area. This position is fully remote; however, you must be able to go onsite to pick up equipment at the Maximus Jacksonville, FL location.
This position will require a favorable Federal suitability clearance post-hire as mandated by the client.
Position is contingent upon contract award
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Experience in a call center environment highly preferred
- Must Be a US Citizen
- This position requires all work to be performed within the Continental US. Must currently live in and have permanent residence within the Continental US.
- Must be able to successfully obtain a favorable Federal suitability clearance post-hire as mandated by the client.
- Must be able to pick up equipment at the Maximus Jacksonville, FL Location.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com .
Minimum Salary
$16.00
Maximum Salary
$16.00
...assistance they deserve. We are seeking a dependable Remote Data Entry Assistant to help input and update information in our system.... ...Responsibilities Enter data into spreadsheets and online systems Check data for accuracy and completeness Update...
...individual that enjoys being creative and is passionate about working with vulnerable populations. This role will allow you to design... ...communications. Requirements: ~ Bachelor's degree in Social Work or a related field ~ Bilingual Spanish/English...
...-based healthcare organization looking to add an Internal Medicine Physician for Nocturnist Hospital services near the coastline of Connecticut!**2 WEEKS PER MONTH! The Hospitalist is a physician who specializes in the care of hospitalized patients. Hospitalists...
...employees in 19 countries. At CHS, we are creating connections to empower agriculture. Summary CHS is looking for a Truck and Trailer Mechanic to join our team in Rosemount! This individual will be performing preventative and light maintenance on our semis and...
...Customer Service Representative Location: Indianapolis, IN Duration: 13 Weeks (Starting 8/11/2025) Shift: Monday to Friday, 8 hours/day (Includes 2 late shifts for bilingual agents) Rate: $17/hour Gross weekly : $680 Work : Hybrid (combination of remote and on-site...