Job Description

Job Description

Job Description

Concierge/Front Desk Host

The Madrona - Healdsburg, CA

The Madrona is seeking a warm, detail-oriented Concierge/Front Desk Host to join our guest services team! This position requires weekend availability and a flexible schedule. This role serves as the first and last impression for our guests, welcoming them with genuine hospitality, ensuring a smooth check-in and check-out process, and providing thoughtful, personalized service throughout their stay.

As a key point of contact, you'll assist with reservations, guest inquiries, and special requests both in person and over the phone. You'll also act as a concierge, sharing your knowledge of local wineries, restaurants, and attractions to create meaningful Sonoma County experiences. The ideal candidate takes pride in anticipating guest needs, resolving issues with grace, and delivering service that reflects the refined and welcoming spirit of The Madrona.

Key Responsibilities:

• Greet guests with warmth and professionalism, ensuring a seamless arrival and departure experience
• Handle reservations, confirmations, and guest communications via phone, email, and in person
• Provide tailored recommendations for dining, wine tasting, and local attractions
• Process payments accurately, maintain guest records, and follow all cashiering procedures
• Coordinate with housekeeping, maintenance, and food & beverage to fulfill guest requests promptly
• Maintain an organized, polished front desk and lobby environment
• Handle guest concerns with empathy and discretion, ensuring timely resolution

Qualifications:

• Previous front desk, concierge, or hospitality experience preferred
• Strong communication and multitasking abilities
• A calm, professional demeanor and genuine passion for guest service
• Familiarity with Healdsburg and Sonoma County restaurants, wineries, and cultural offerings is a plus
• Flexible availability, including weekends and holidays

Join a team that celebrates creativity, community, and genuine connection with every guest interaction.

A LITTLE ABOUT US

Situated just one mile from Healdsburg town square, nestled within the acres of lush, layered grounds, The Madrona, features 22 charming guest rooms, suites and a lively Michelin star restaurant set across six main buildings. From breakfast, lunch, and dinner to exceptionally curated private events, pop-up dinners, and local gatherings utilizing all nine acres of our beautiful property. Our Chef's garden, fruit and olive orchards, and vineyard provide a truly unique farm to table experience for our guests and staff alike. As part of the leadership team of The Madrona you are an extension of Mosaic Hotels and Restaurants' unique edge to deliver uncommon hospitality.

The Madrona is a part of Mosaic Hotel Group; a collection of award-winning, boutique hotels, each providing an immersive experience for the modern traveler. With fewer than 80 rooms each, Mosaic Hotel Group delivers truly personal service and is ingrained in the local culture within their beloved destinations. Mosaic Hotel Group is a division of Palisades Hospitality, a Northern-California based bespoke hospitality management company that manages and develops a curated portfolio of 20+ hotels and restaurants and provides industry-tailored financial, design and development consulting services. Palisades is committed to creating design-driven, dynamic spaces thoughtfully rooted in their locale and that leave a lasting impact on our guests and in their communities.

Palisades Hospitality offers the following benefits for eligible full time employees:

Health: Medical, Dental, Vision, Life, Flexible Spending Accounts, Health Savings Accounts, Legal, Transportation,

Retirement: 401k Retirement savings program is available for all full and part time employees over the age of 18

Perks: All employees are eligible to enjoy a Travel + Dining Discount to stay and dine at sister locations. Employees celebrating years of service are recognized with a bonus award for milestone years.

Job Tags

Full time, Part time, Local area, Flexible hours,

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