Job Description

Job Description

Job Description

*Position summary

This full-time community manager position, located at our 77-space mobile home park in Santa Ana, CA, will oversee property operations and resident relations. The amenities in the community include a clubhouse, playground, and laundry room. Ideal candidates will have mobile home park property management experience with applicable code and law knowledge, possess strong leadership skills, organizational skills and be a self-starter with the ability to work with little or no supervision, while being part of a team. The position requires the candidate to live on site.

*Company Overview

Founded in 1958, The Star Companies is a family-owned and operated firm specializing in the manufactured housing industry. With communities throughout California, Colorado, Idaho and Nevada, we provide Value in Housing and Integrity in Service. Star's Mission Statement is: We provide superior service to manufactured home communities, maximizing value of the properties that we are entrusted to serve.

*Company Core Values

• Expect excellence
• Strong work ethic
• Take ownership
• Willing to learn
• Do the right thing
• Treat everyone with respect

*Position Performance Objective

• Rent collection requires posting to Rent Manager and scanning check for deposit
• Perform regular inspections, investigate and resolve tenant complaints
• Read meters and enter reads to
• Prepare and serve 14-day notices
• Prepare and serve Rule Violation notices
• Prepare Resale Inspection notices
• Review Home Improvement Project applications and follow through to completion
• Contract for maintenance services and provide oversight of vendors
• Schedule and supervise repairs in common area building, park-owned homes, and landscape
• Manage and maintain community safety by interpreting and applying occupancy policies and procedures, establish and enforce precautionary policies and procedures; respond to emergencies
• Work with Regional Property Manager to forecast projects, define scopes of work, obtain bids, write up purchase orders and follow project through to completion
• Supervise landscape maintenance staff
• Manage capital expenditure projects
• Oversee new home installations
• Accept Applications for Residency, participate in processing of applications, conduct lease signings
• Represent the community as the local liaison for existing residents, prospective residents, vendors and government officials

*Key Competencies

• Keep up to date on the CA Mobilehome Residency Law and Title 25
• Deal tactfully with personnel, residents, family members, visitors, and the general public
• Speak, write and understand English to communicate with supervisors, employees, residents, and families
• Possess good judgment, have common sense, prioritize multiple tasks, meet deadlines and create value through service for our residents while moving the community in a positive direction
• Be computer literate in Rent Manager or Yardi, Excel, Word, Outlook, etc.
• Possess excellent Interpersonal and Customer Service Skills

*Experience Requirements

• Living onsite is required
• AA degree, minimum
• 2-3 years' property management experience
• Possess a valid Driver License, reliable transportation, and automobile insurance
• WMA MCM certificate, ARM Certificate
• Bilingual in English and Spanish
• Some maintenance experience

*What we offer

• $18-$20 per hour, plus housing compensation and utilities
• Medical, Dental, Vision benefits
• 401(k) plan with company match
• 10 paid holidays
• 5 Vacation days first year, accrual begins immediately

Location: Santa Ana, CA, 92703

If this position catches your eye, apply online now.

We are an Equal Opportunity Employer.

Must be able to pass 7-year background check. Any job offer will be based on the results of background screening.

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