Job Description

Birds cleaner, affordable, and on-demand mobility solutions are available in cities globally. We take a collaborative, community-first approach to micromobility. Bird partners closely with the cities in which it operates to provide a reliable and affordable transportation option for people who live and work there.

Role Overview:

The Sr. City Operations Manager role at Bird is a pivotal position responsible for driving operational excellence, market growth, and efficiency in local markets. Reporting to the Regional Operations Manager this role will work to ensure seamless execution of Birds operations strategy by managing day-to-day activities, optimizing performance, and leading a team to achieve ambitious goals. A strategic thinker and detail-oriented doer, the Sr. City Operations Manager plays a critical role in scaling the business while maintaining high-quality standards. This position requires exceptional problem-solving skills, a proactive mindset, and strong leadership abilities to deliver results in a fast-paced environment.

Operational Oversight

• Manage the end-to-end local operation, including fleet management, supply optimization, and demand generation, with support from Operations leadership.
• Ensure compliance with local regulations and maintain relationships with city stakeholders.
• Be the primary point of contact for all operational matters in the market.

Performance and Data Management

• Track and analyze critical metrics such as fleet utilization, operational efficiency, and revenue performance.
• Use data-driven insights to identify bottlenecks, optimize processes, and improve KPIs.
• Develop and implement action plans to address underperformance and capitalize on growth opportunities.

Team Leadership and Development

• Recruit, train, and manage a high-performing operations team, including drivers, mechanics, and other operational roles.
• Foster a culture of accountability, collaboration, and continuous improvement within the team.
• Provide regular feedback, coaching, and support to team members to ensure professional growth.

Problem Solving and Execution

• Identify and resolve operational challenges, prioritizing tasks effectively to meet tight deadlines.
• Oversee local campaigns, initiatives, and partnerships to drive market share and brand presence.
• Collaborate cross-functionally with product, marketing, and central operations teams to align local strategies with company goals.

Stakeholder Engagement

• Represent Bird in the local community, building strong partnerships with city officials, businesses, and other stakeholders.
• Act as a trusted advisor for market-specific insights to inform regional and global decision-making.

Culture Building

• Promote Birds core values and mission by creating a fun, inclusive, and safe workplace for the operations team.
• Actively contribute to the companys culture by driving initiatives that enhance employee satisfaction and engagement.

Education & Experience :

• 5+ years of experience in operations, construction, warehousing, EMS, QSR management, or other fast-paced, high-growth environments (experience in tech, mobility, or logistics preferred); at least 3 years managing a team. Military veterans are strongly encouraged to apply.
• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, Google Sheets, or BI platforms).
• Excellent communication skills, both verbal and written, with the ability to influence and build trust with stakeholders.
• Proven track record of solving complex problems and delivering results in ambiguous environments.
• Highly organized, with strong project management and prioritization skills.
• Entrepreneurial mindset with a focus on continuous improvement and innovation.

Other Requirements:

• Must reside within commute distance from our warehouse.
• Willingness to travel frequently across markets to support local teams and initiatives.
• A passion for sustainability, urban mobility, or technology is highly desirable.

Culture at Bird

We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as were constantly moving forward, challenging each other, and working together to create the future of micro-mobility.

Bird is the world

Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, colour, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.

Sound like a place youd like to work? Sweet. Lets chat.

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