Job Description

Job Description

Job Description

Job Description : Medical Assistant level 3.- Pharmacy and Care Teams Coordinator

Reports To: Back Office Supervisor

Status : Full-Time, Non-Exempt

Position Summary : The Medical Assistant assists the physician(s) in preparing patients to be examined, and for setting up the examining rooms, assist with paperwork and works with pharmacy and provider closely in authorizing medication refills. The IHC is a Patient Centered Health Home and all employees are an integral part of this model of care delivery.

Duties & Responsibilities :

• Sets up the examining rooms and prepares patients to be seen by the medical provider
• Performs routine back office clinical tasks as follows:
  1. 
     
     1. Vital signs, chief complaints
     2. Simple Lab: HET, AU, UPT, EKG and others as needed
     3. Keeps instruments and examining rooms clean and orderly
     4. Sterilizes instruments
     5. Knowledgeable about daily procedures as per available protocols
     6. Assisting providers during scope exams or procedures

• Helps with filling of Prior Authorization forms under the guidance of physician
• Answers phone calls and helps with scheduling appointments for providers, transfers calls to the assigned RN if cannot help patient with questions or if there is triage question.
• Participate in recall activities for patients who have not completed or are due for tests .
• Process pharmacy medication refill requests under the guidance of a provider.
• Requests ER records for patients seen in the ED.
• Fills out forms/paperwork for Incontinence supplies, DME. , etc Faxes necessary documents and follows up with approval process untill authorization has been obtained.
• Helps filling in Vaccination records, pertinent vitals, hearing and vision screen results in childhood physical school forms for providers to sign off on.
• Assists patients when their medication is not covered by insurance by calling pharmacy and the health plan to find out alternatives.
• Serves as the backup Flow Coordinator

• Assists in obtaining data or reports for keeping monthly statistics
• Assists in other supportive services as necessary for the orderly flow of patients, such as, keeping charts orderly, assists in pulling and filing charts, as needed
• Attends regular staff meetings
• Assists patients with filling out questionnaires
• Is knowledgeable about immunization schedules workflow protocols, safe administration techniques , storage and handling ,correct IZ documentation, and collects appropriate data for entry into the computer for follow-up of immunizations
• Assists with tracking and rescheduling of patients as per protocol
• Is knowledgeable about patient education handouts
• Comply with IHC’s HIPAA, and Privacy’s Policies
• Participate as a proactive representative of the Patient Centered Health Home
• Perform duties utilizing the Team-Based Approach
• Performs other duties as assigned

Required Qualifications, Knowledge & Abilities:

• High school degree or equivalent required with a medical assistant certification or upon successful completion of an externship at IHC
• Fluent in English/Spanish and computer skills a plus
• A minimum of two years experience working as a medical assistant in a health care setting
• Ability to lift and carry 20 lbs required
• Ability to stand and/or walk for extended periods of time required
• Excellent organizational and customer service skills
• Ability to follow written and oral instructions and learn new procedures quickly
• Ability to stay calm while working quickly and with a high degree of accuracy
• Flexibility, initiative, and reliability
• Knowledge of & ability to work with the American Indian community & other minority populations
• Ability to maintain strict confidentiality
• Ability to function independently and as a team member within diverse environments as well as with a diverse staff composition.
• Demonstrated ability to perform multiple administrative functions simultaneously in an accurate, organized, & efficient manner. Ability to multitask & thrive in a fast-paced, constantly changing environment
• Ability to carry out all responsibilities in an honest, ethical & professional manner and demonstrate good judgment

Physical Requirements:

• Ability to sit, stand and walk for extensive periods of time
• Manual and finger dexterity and eye-hand coordination for nursing care
• Ability to lift up to 35 pounds
• Ability to stoop, squat, or bend frequently
• Corrected vision and hearing within normal range to observe and communicate with patients and professional staff

Working Conditions :

Exposure to all patient elements, including communicable disease and blood borne pathogens. Will be working in a fast paced medical environment which can be stressful and constantly changing conditions. Normal working hours are from 8:00 am until 5:00 pm with one hour for lunch. However, working hours may vary depending upon need. Will need to be flexible in performing tasks with limited discretion in making judgment decisions.

Preference is given to qualified American Indians/Alaskan Native in accordance with the American Indian Preference Act (Title 25, U.S. Code Section 472, 473 and 473a). In other than the above, the Indian Health Center of Santa Clara Valley, Inc. is an equal opportunity employer including minorities, women, disabled and veterans. .

Benefits:

Eligibility for benefits depends on the type of position and whether the position is full-time, part-time, or on-call. Contact us for more information on the specific benefits offered. Some of the most popular benefits include:

• Paid Holidays
• Health Insurance Benefits
• Continuing Education
• Employee Assistance
• Leave for the Care of Family Members
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability Insurance
• Paid Time Off
• Wellness Program

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