Provide on-site technical support for all VTC systems, including setup, troubleshooting, and operation before, during, and after meetings.
Perform routine and preventive maintenance on VTC equipment to ensure optimal performance and minimize downtime.
Deliver user support and training for VTC and A/V technologies, including educating staff on system usage and best practices.
Respond rapidly to service requests, resolving issues related to sound, video quality, connectivity, and display.
Support end users with A/V solutions in non-VTC rooms, including general troubleshooting and equipment management.
Maintain accurate inventory of VTC hardware and coordinate logistics for equipment deployment and repairs.
Document technical processes, solutions, and user guides for staff reference.
Collaborate with IT teams and vendors to optimize VTC infrastructure and support statewide deployment efforts.
Perform other duties as needed
40/hr. a week onsite
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