Job Description
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Performs difficult skilled administrative support work providing assistance to the Property Manager in the daily operations of assigned property, collecting rent, generating work orders, assisting residents, conducting annual re-examinations, performing property inspections, preparing and maintaining files, records, and reports, and related work as apparent or assigned.
TYPICAL TASKS: (Examples Only)
Serves as point of contact for residents, applicants, and the general public; answers phones, greets applicants, tenants, and visitors; assists and/or refers tenants based on concerns and problems; assists citizens with the completion of applications and verifies information for accuracy and completeness.
Schedules annual and interim certifications and re-certifications; verifies income; enters information into computer system to calculate rent.
Collects rent and other charges from residents and enters corresponding data into the computer system; posts charges associated with work, late charges, etc., and generates notices for residents; processes requests for rent adjustments; follows up on delinquent accounts and pursues collections.
Investigates tenant complaints including grounds, buildings, units, pets, appliances, vehicles, etc.; takes appropriate action to resolve identified issues.
Assists with the eviction process and prepares supporting documentation; prepares and delivers court documents; attends court as needed.
Assists with leasing housing units; coordinates move-ins and move-outs; communicates with residents as needed to inform of policies, procedures, rules, and regulations.
Conducts property inspections including move-in, move-out, housekeeping, and grounds in order to ensure adherence to established standards and observing for damages or needed repairs.
Oversees maintenance operations and staff; assigns work orders; closes work orders upon completion; oversees the scheduling and completion of the preventative maintenance; assigns and participates in maintaining property curb appeal.
Orders and maintains supply inventory; processes purchase requests and approves payments.
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