Job Description

Airport Customer Service Assistant

As an Airport Customer Service Assistant, you'll provide friendly, professional support to passengers and visitors at the Durango-La Plata County Airport (DRO). You'll assist travelers with directions and airport information, monitor the TSA exit lane for security compliance, help with parking lot issues, enforce curbside parking rules, and keep an eye on the terminal to ensure safety, security, and smooth operations. You'll also stay in regular communication with airport staff and employees to coordinate services and respond quickly to any issues. City of Durango's Trail to Excellence The City of Durango is a purpose-driven organization with more than 400 full-time and 300 part-time and seasonal employees across 15 departments, all working together to provide a wide range of services that keep our community running every day. From public safety and utilities to parks and recreation, our team is dedicated to delivering high-quality services that enhance the lives of all who live, work, and visit here. At the city, we focus on continually improving how we work and serve the community. This effort is called the Trail to Excellence (T2E), and every employee plays a part in it. Whether you work outdoors, in an office, or lead a team, your daily efforts connect to the city's mission of providing excellent service and reaching the city's vision of being a multigenerational community that is authentic, diverse, engaged, thriving, and environmentally responsible. The full details of this vision are outlined in the city's strategic plan . As a member of our team, your work will be meaningful because:

• Your ideas help shape citywide improvements.
• The work you do ties directly into measurable goals.
• You'll be part of a system that values collaboration, innovation, and results.

We're looking for team members who share our core values of teamwork, dependability, professionalism, service, respect, innovation, and wellbeing and who are excited to make a difference in the community we serve.

What You'll Do in This Role:

• Greet passengers, visitors, and airport staff in a friendly and professional manner, providing information about flights, parking, transportation, and airport services.
• Ensure compliance with TSA and airport security measures by monitoring secured exits, patrolling the terminal curbside, and enforcing parking restrictions, including issuing citations to unattended vehicles.
• Respond to parking lot issues, such as lost tickets or system outages, assist with payments, and perform light maintenance or system checks on parking equipment.
• Serve as a liaison between terminal tenants and the airport, addressing concerns and helping improve services.
• Assist with light snow removal and ice management on curbsides and sidewalks.
• Monitor radio and cell phone communications and respond to requests from airport staff and supervisors.
• Support airport security by performing routine terminal checks and reporting potential security issues.
• Maintain terminal appearance, including signage, trash cleanup, and furniture organization.
• Monitor baggage claim and baggage makeup areas for safety, security, and operational issues; contact airport or airline staff as needed.
• Provide wheelchair assistance and support to passengers with disabilities.
• Observe and report maintenance needs and perform light custodial and grounds upkeep as assigned.

You Have:

• A high school diploma or GED equivalent.
• Six months of customer service experience.
• The ability to successfully pass a background investigation in accordance with TSA Part 1542 and maintain eligibility for TSA and FAA security clearance requirements.

You Will Succeed in This Role If You:

• Deliver friendly, professional customer service to passengers, visitors, and airport staff.
• Follow safety rules, airport policies, and procedures while making sound decisions on the spot.
• Work well with others, building positive relationships with coworkers and the public.
• Use basic computer and radio equipment to help keep airport operations running smoothly.

What We Can Offer You: The following perks are available for part-time and seasonal employees.

• Free pass to the Durango Community Recreation Center and Chapman Hill Ice Rink and Ski Area
• Free Transit pass
• Eligibility to participate in the City's Annual Wellness Challenge and a chance to receive prizes and cash rewards

Belong at the City of Durango: We believe in creating an inclusive workforce that welcomes diversity of thoughts, viewpoints, and experiences.

The City of Durango is an Equal Opportunity Employer. We do not discriminate on the basis age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

City of Durango's Indigenous Land Acknowledgement

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