Position Overview Printed Solid Inc., a leader in the 3D printing industry and a Prusa Research Company. We are hiring a 3D Printing Customer Support Rep. Our customers vary from government, corporate and education users to people who just got their first printer. We also cater to people who like to build from scratch and modify printers and every skill level in between. Are you ready for the challenge? Are you able to help us keep response times to under 24 business hours for customer satisfaction? Key Responsibilities Strong 3D printing knowledge Desire to continue to learn more about 3D printing Strong customer support via email and phone and live chat Ticketing systems like freshdesk Microsoft Excel, Word Ability to work independently to solve problems Ability to take initiative and manage multiple tasks to completion Motivated to proactively identify and implement process improvements Ability to partner with a global team to obtain needed results Strong interpersonal and verbal/written communication skills Attention to detail and strong organizational skills Job is not a remote position Benefits Competitive salary. Comprehensive health insurance, company pays 50%. Retirement savings plan with company match. Paid time off and holidays. Opportunities for professional development and career advancement. Collaborative and inclusive work environment. How to Apply If you are a highly motivated and experienced assembly line worker looking to take the next step in your career, we would love to hear from you. Please submit your resume and a cover letter outlining your qualifications and experience to jobs@printedsolid.com Equal Opportunity Employer We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees. About Printed Solid Inc. Printed Solid Inc. is a trusted name in the 3D printing community, known for our high-quality Prusa3D products and exceptional customer service. We are the exclusive authorized reseller for Prusa3D in the United States. Our mission is to make 3D printing accessible and enjoyable for everyone, from hobbyists to professionals, with a focus on the Education and Government spaces. We pride ourselves on fostering a collaborative and inclusive work environment where creativity and innovation can thrive. #J-18808-Ljbffr Printed Solid
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